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Help & FAQ
Answers to common questions about buying, redeeming, and using your Bilzoo vouchers.
How do I buy a voucher?
Browse to your favourite brand → pick a denomination → add to cart → checkout → pay via Razorpay or ICICI. Your barcode + QR are emailed instantly and shown under "My Vouchers".
How do I redeem at a store?
Open "My Vouchers", tap the voucher, show the barcode (Code-128) or QR at checkout. The store scans it and applies the value. No PIN required for most brands.
How long are vouchers valid?
Validity is set per voucher (usually 12 months). The expiry date is shown on your voucher card and inside the PDF you receive by email.
Can I get a refund?
Unused vouchers can be refunded to your Bilzoo wallet within 14 days of purchase, minus any gateway fees. Contact support@bilzoo.in to start a refund.
How does the staff referral work?
Internal staff get a unique code (e.g. BILZOO-NAMEXX-1234). Customers who sign up with this code give the staff 2% commission on every order, credited to the staff wallet.
What if my barcode doesn't scan?
Show the QR code (also on your voucher) — most store scanners accept QR. If still failing, quote the 16-character code starting with BZ- manually.
Is my payment information secure?
All payments go through Razorpay or ICICI eazypay. Bilzoo never sees your card number or UPI PIN. We are PCI-DSS compliant via our payment partners.
How can I contact support?
Email support@bilzoo.in or use the in-app chat. Average response time is under 4 hours during business days.